Personalized service - the QMD_way

While relentlessly working on providing you with enterprise power and quality tools, we are also investing an equal amount of time and effort to redefine and move away from the “corporate support structure”.

We want to make sure that insight^® is the best business tool you've ever used by providing support services to make the transition and everyday use of the system as pleasant and easy as possible. After all, there's no point in making a toolset this large that no one wants to use!

First, QMD_support is built-in through out the insight environment. We did this by making optimal use of our zero-click interface. Every screen has inline help and most field names have tool-tips. Just roll over a form title or field name and mini-help screens pop up to tell you what the field does and how to use it.

In the past, when errors occurred with in applications you were disruptively prompted to give permission to notify the software provider. If an error or problem occurs within insight you don't have to do anything all, QMD_support automatically notifies us of the problem. With your permission, we can get right back to you with a suggestion, solution or an ETA for a fix if needed. (Our usual response during nomal business hours is within 5-15 minutes.)

Get the information you need

We post regularly to the QMD_blog about updates, upcoming changes, and an occasional design philosophy point or two. We also try to get a weekly QMD_newsletter out to all of our users about the changes in the preceding week (there's always something happening) and to give out a tip in the Power User section.

The QMD_forum is an excellent resource not only for reporting problems, but also for discussion of features, possible improvements and changes, and it has a growing base of knowledge articles on subjects that are too complicated to be used as inline help.

You can send us questions that you don't want publicized. Our e-mail addresses are support for technical issues and sales for account or signup questions. (Add @qmduser.com to the end please. GOD loves the spammers. We don't.)

You can often find someone online on the Yahoo IM service at QMDinstant. Have a quick question? Look us up!

Finally, we do offer phone-based support. It's free during your initial 30-day setup period which is when most of your questions are going to come up. After that, we can do phone support on a $75/incident basis. If it turns out that the issue is an internal QMD problem, we will of course waive the charges.